1. Who We Are
jlgg Casino ("jlgg," "we," "us," "our") operates the online gaming platform accessible at jlgg.one and its subdomains. jlgg is an online casino and sports betting operator serving Filipino players across the Philippines, operating under PAGCOR oversight.
jlgg acts as the Data Controller for the personal data collected through the Platform. This means jlgg determines the purposes and means by which your personal data is processed. Where jlgg engages third-party service providers to process data on its behalf, those providers act as Data Processors subject to contractual obligations consistent with this Policy and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA").
For all privacy-related enquiries, please contact our Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.
2. Personal Data We Collect
jlgg collects the following categories of personal data from Players and prospective Players:
2.1 Identity & Registration Data
- Full legal name as it appears on your Philippine government-issued ID;
- Date of birth (for age verification — 21+ requirement);
- Philippine mobile number;
- Username and password (password stored in hashed, non-reversible form);
- Government-issued ID type and number (UMID, SSS, PhilHealth, passport, or driver's license), collected during KYC verification.
2.2 Financial Data
- GCash account number, Maya wallet details, GrabPay identifiers, or Philippine bank account details linked to your jlgg Account;
- Transaction records: deposits, withdrawals, bonuses claimed, and balance history — all denominated in Philippine Peso (PHP);
- Payment method verification data required by anti-money-laundering (AML) regulations.
2.3 Gaming Activity Data
- Game session records: games played, bet amounts, wins, losses, and session duration;
- Sports betting selections, odds accepted, and wager outcomes;
- Bonus and promotion usage records.
2.4 Technical & Device Data
- IP address and approximate geographic location at the time of login;
- Device type, operating system, browser type and version;
- Session tokens, login timestamps, and access logs.
2.5 Communications Data
- Records of live chat support conversations;
- Email correspondence sent to jlgg's support address;
- Complaint and dispute records.
2.6 Responsible Gaming Data
- Deposit limit settings, self-exclusion elections, cooling-off period requests, and session time limit configurations set by the Player.
3. How We Collect Your Data
jlgg collects personal data through the following means:
- Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, or use any feature of the Platform;
- Automatically — through cookies, log files, and similar tracking technologies when you access and interact with the Platform (see Section 9);
- From payment providers — transaction confirmation data from GCash, Maya, and partner banks when you make deposits or withdrawals;
- From identity verification services — where jlgg uses a third-party KYC service to verify the authenticity of your submitted government ID;
- From PAGCOR or law enforcement — in circumstances where jlgg is legally required to receive or share information under Philippine law.
4. How We Use Your Personal Data
jlgg uses the personal data it collects for the following purposes:
- Account management: Creating and maintaining your jlgg Account, authenticating logins, and providing access to the Platform's features;
- Age and identity verification: Confirming that you meet the 21+ age requirement and verifying your identity as required by PAGCOR and the DPA;
- Payment processing: Executing your deposit and withdrawal requests through your chosen Philippine payment method;
- Legal and regulatory compliance: Meeting jlgg's obligations under PAGCOR's licensing conditions, the Anti-Money Laundering Act of 2001 (AMLA), the DPA, and other applicable Philippine laws;
- Fraud prevention and security: Detecting and preventing unauthorized access, fraudulent transactions, multi-accounting, and other prohibited conduct;
- Customer support: Responding to your queries, resolving disputes, and processing complaints;
- Responsible gaming: Enforcing deposit limits, self-exclusion elections, and other player protection tools; identifying players who may exhibit signs of problem gambling;
- Platform improvement: Analyzing aggregated and anonymized usage data to improve game selection, performance, and user experience;
- Marketing communications: Sending you promotional offers, bonus notifications, and relevant updates — only if you have provided consent and only through channels you have opted into.
5. Legal Basis for Processing
jlgg processes your personal data on the following legal grounds as recognized under the Philippine Data Privacy Act of 2012:
- Performance of a contract: Processing necessary to provide the gaming services you have contracted for when you create a jlgg Account;
- Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, tax reporting requirements, and other applicable Philippine laws;
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where jlgg's interests do not override your rights and freedoms;
- Consent: Processing for marketing communications, where jlgg has obtained your explicit prior consent. You may withdraw consent at any time without affecting the legality of processing carried out prior to withdrawal.
6. Sharing Your Personal Data
jlgg does not sell your personal data. jlgg may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
- Payment service providers: GCash (Globe Fintech Innovations, Inc.), Maya (Voyager Innovations), and partner banks — solely for processing your transactions;
- KYC and identity verification providers: Third-party services engaged to verify the authenticity of government-issued IDs submitted during KYC;
- Game software providers: jlgg's game providers receive session data necessary to operate certified game titles; they do not receive your full identity data;
- Regulatory authorities: PAGCOR and other Philippine government agencies as required by law, including under the AMLA;
- Law enforcement: When jlgg is legally compelled to disclose data by court order, warrant, or other lawful process;
- IT and infrastructure providers: Cloud hosting, security, and analytics vendors operating under strict data processing agreements that prohibit secondary use of your data.
All third parties receiving personal data from jlgg are contractually required to process that data only for the specified purpose, maintain appropriate security standards, and comply with Philippine data protection law.
7. Data Retention
jlgg retains your personal data for as long as your Account is active and for the periods required by applicable Philippine law thereafter:
- Account and KYC data: Retained for a minimum of 5 years after account closure, as required by PAGCOR regulations and AMLA obligations;
- Financial transaction records: Retained for a minimum of 5 years from the date of the transaction;
- Game session logs: Retained for a minimum of 3 years;
- Support communications: Retained for 2 years from the date of the last interaction, unless a dispute is pending;
- Marketing consent records: Retained until you withdraw consent, plus 1 year for compliance audit purposes.
Upon expiry of the applicable retention period, jlgg will securely delete or irreversibly anonymize your personal data.
8. Data Security
jlgg implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and jlgg's servers;
- Passwords stored using industry-standard one-way hashing algorithms;
- Two-Factor Authentication (2FA) available to all Players;
- Role-based access controls limiting staff access to personal data on a need-to-know basis;
- Regular security assessments and penetration testing of the Platform;
- Incident response procedures compliant with the NPC's Breach Notification Guidelines under the DPA.
In the event of a personal data breach that is likely to result in harm to affected individuals, jlgg will notify the National Privacy Commission (NPC) and affected Players within the timeframes prescribed by the DPA and NPC regulations.
9. Cookies & Tracking Technologies
jlgg uses cookies and similar tracking technologies on the Platform. The categories of cookies used are:
- Strictly necessary cookies: Required for the Platform to function — session authentication, security tokens, and load balancing. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings and recently played games.
- Analytics cookies: Aggregate, anonymized data used to understand how Players navigate the Platform, which games are popular, and where technical issues occur. jlgg does not share raw analytics data with third-party advertising networks.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. jlgg does not currently use third-party behavioral advertising cookies or cross-site tracking technologies.
10. Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlgg:
- Right to be Informed: To know what personal data jlgg collects, how it is used, and with whom it is shared — as set out in this Policy;
- Right to Access: To request a copy of the personal data jlgg holds about you;
- Right to Rectification: To request correction of inaccurate or incomplete personal data in your jlgg Account;
- Right to Erasure / Blocking: To request deletion or blocking of your personal data where processing is no longer necessary, subject to jlgg's legal retention obligations;
- Right to Object: To object to processing of your data for direct marketing purposes at any time;
- Right to Data Portability: To receive a copy of your personal data in a structured, commonly used format;
- Right to Lodge a Complaint: To file a complaint with the National Privacy Commission (NPC) if you believe jlgg has violated your data privacy rights.
To exercise any of the above rights, contact jlgg's DPO using the details in Section 14. jlgg will respond to data subject requests within 15 business days.
11. Children and Minors
jlgg's Platform is strictly for adults aged 21 years and above, consistent with PAGCOR regulations and Philippine gambling law. jlgg does not knowingly collect personal data from individuals under 21 years of age. If jlgg discovers that it has inadvertently collected data from a person under 21, that Account will be immediately terminated, the data deleted, and the matter reported to PAGCOR where required.
Parents and guardians who believe their child may have accessed or registered on jlgg are urged to contact jlgg's support team immediately at the contact details in Section 14.
12. Third-Party Links
The jlgg Platform may contain links to third-party websites or services, including PAGCOR's official website. jlgg is not responsible for the privacy practices of any third-party website. When you leave the jlgg Platform by following an external link, this Privacy Policy no longer applies. jlgg encourages you to review the privacy policy of any external website you visit.
13. Changes to This Privacy Policy
jlgg reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the Platform's features. Material changes will be communicated via a prominent notice on the Platform and/or by notification to your registered Philippine mobile number or email address, with at least 14 days' advance notice before the updated Policy takes effect.
Your continued use of the jlgg Platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you may request account closure before the effective date.
14. Contact Us & Data Protection Officer
For all privacy-related enquiries, data subject rights requests, or concerns regarding jlgg's data practices, please contact:
- Data Protection Officer, jlgg Casino
- Email: [email protected] — Subject line: "Privacy / DPO Request"
- Live Chat: Available 24/7 on the jlgg Platform
For complaints that remain unresolved after contacting jlgg's DPO, you may file a formal complaint with the National Privacy Commission (NPC) of the Philippines through NPC's official channels.